Refund policy

RETURN AND REFUND POLICY

We want you to love what you wear. If something isn't right, we'll make it right. Please read the terms below before raising a request.

RETURN AND EXCHANGE WINDOW

You can raise a return or exchange request within 7 days of delivery.

ELIGIBILITY

  • The item must be unworn, unwashed and undamaged, with all original tags and packaging intact.
  • The item must not carry stains, odour, perfume marks or any signs of use.
  • Products marked "Final Sale" are eligible for a size exchange only (subject to stock), not for a refund.

SIZE EXCHANGES

Your first size exchange on an order is free anywhere in India. Exchanges are subject to stock availability. If your size is unavailable, we will offer you a store credit or a full refund.

HOW TO RAISE A REQUEST

Email sugerrush.info@gmail.com or WhatsApp us on +91 79825 04264 with your order number, the item name and size, the reason for return, and clear photos of the product. Our team will confirm your request within 24 to 48 business hours.

REVERSE PICKUP

Reverse pickup is available on most serviceable PIN codes in India. If your PIN code is not serviceable by our courier partner, you can self-ship the parcel to our address and we will reimburse your courier cost up to Rs. 150 on submission of the receipt.

REFUNDS

Once your returned item passes our quality check, refunds are processed as follows: prepaid orders are refunded to the original payment method within 5 to 7 business days; Cash on Delivery orders are refunded by UPI or bank transfer within 5 to 7 business days of receiving your account details. Shipping charges and COD fees, where applicable, are non refundable.

DAMAGED, DEFECTIVE OR WRONG ITEM

If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos and, if possible, an unboxing video. We will arrange a free replacement or a full refund, including shipping charges.

ORDER CANCELLATION

Orders can be cancelled free of charge any time before dispatch. Once your order has been dispatched, it cannot be cancelled, but you may raise a return once it is delivered.

WHAT WE CANNOT ACCEPT

Returns raised after 7 days of delivery, returns sent without prior approval, items that are worn, washed, altered or damaged by the customer, and items missing tags or original packaging.

NEED HELP

Sugerrush, B802, Philips Apartment, Sector 23, Dwarka, New Delhi 110077, India. Email: sugerrush.info@gmail.com. Phone and WhatsApp: +91 79825 04264. We reply within 24 to 48 business hours.